Standard Bank - Making FALSE Promises .

This bank doesn't deserve the star rating - They are people that give you false hopes and promises .

I called in on 14 April 2020 @ 8:13 am - His name was Sizwe Msibi . He told me that i was already approved for the Payment Holiday that the Std Bank was offering . He told me that i needed to wait 7 to 10 working days to receive a confirmation email . I asked what happens if my debits for the 3 accounts goes off - He advised that i can call in and have then reversed . When i called in on 25 April 2020, the agent told me that they cant reverse the debits and that i have to call back on the 28th April 2020- as the that Office doenst work on weekends and public holidays . I called on 28 April 2020 @ 8:50am and spoke to Thuli Tshabalala . She gave me her Line Managers name - Allistar Fourie . She told me that she had escalated the issue to her Line Manager and that i must call in 5 days later. She assure me that the matter will be resolved and i will get my debits reversed and i will receive my email confirmation . I called in on 30 April 2020- Just to check if the matter had been really escalated , I spoke to a Gomolemo Mogorasi @ 2:29pm . Her Line Manager was Dineo Kwele . She has well fed me false promises.

So i am sitting with a pay cut from Work as we have no been working for more than 30 days . My accounts need to be paid - I have been banking with Std Bank for more that 12 years. they only lie and give you false hope. Please can someone assist me . I really need my debits reversed ...