1 reviews | Active since Mar 2009
Standard bank making banking more difficult
On Wednesday morning 27.Jan.2021 I needed proof of payment for money I paid to UNISA online using my standard bank card.I login to the SB banking app and it seems you can’t get proof of payment on the app you need to login on the banking website.That doesn’t help too cause I had left my other phone at home was not able to get an otp.I go to your East London, Oxford street branch I see the Q and it’s 9:30am.I wait like everyone else but seeing how slow the Q is moving I decided to call online banking and ask them if I can’t change my otp notification from sms to email, no I can’t and had to do it inside the branch.Was there from 9:30am till 11:35am and as I’m typing this now two days later it still has not changed.Why did I waste my time if this was not even gonna happen.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********