Standard Bank makes an error and refuses to correct it

<p>In 2010 I had a personal loan to the value of R80 000, almost 6 years later I receive a call on the 17 May 2016 from Standard Bank(SB) to say there was an error in the way they calculated the repayment amount and as such they will be increasing the repayment amount by over 300%. They also told me to go to one of their branches to log a call for reversal of interests,which I did. However, the branch in Braamfontein informed they do not deal with such at branch level but logged the call anyway. Three days afterwards,I received an sms notification that the service request has been closed.This without any resolution being put forward. I have been calling the call centre everyday this week and im informed that they would rather get the first person who phoned me to explain.</p> <p>Meantime,I need to settle this account and the settlement amount is a whooping R92 202.87 regardless of over R44000 that I have paid to date.</p> <p> </p> <p>To this day no one at SB is willing to help reverse the interest as initially advised by their representative who called me on the 17 May 2016.</p> <p> </p>