RM
Rashad M

1 reviews | Active since Jul 2019

01 Mar 2021, 14:54

Standard Bank makes a minor financial killing

Further to my review where Standard Bank managed to misplace the funds for my daughter's education at Stellenbosch, sent by me in a timely manner from Saudi Arabia, I learnt the facts that follow. I sent 30,000 Saudi Arabian Riyals on February 9th. It arrived at the latest by February 11th. Rather than deposit it accurately in the clearly designated university bank account with the correct number, Standard Bank took the equivalent of 118,000 rand and collected interest on it for almost two weeks. Then they charged me 7000 rand for the pleasure of transferring the money into their bank, not a few hundred rand as a transfer fee! So they made a killing twice over.

I suspect it was because they mislabelled the arrival of the money from Arabia due rightfully in the university account. I am absolutely sure it was an "honest mistake" on the part of Standard Bank.... it is clearly a company of the utmost probity in it business practice...

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Replies (1)
Standard Bank
Standard Bank's reply02 Mar 2021, 00:52
Official
 
Hello Rashad 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards
 
Complaint Resolution Centre
 860 101 101 
*** (fax)
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