Standard Bank makes a clean sweep at the Razzies

Dear Standard Bank

Standard Bank insurance has provided by far the worse experience I have ever experienced in the history of my life. We submitted a claim close to a month ago already and constantly do not receive any feedback from them. We have to call them for information and every time, there is another process being added, from "it's with the manager" to "we waiting on the sales call and that takes 3 working days" and then two days later "we waiting on the sales call and it takes five working days". They have shown no empathy what so ever and continued to delay the process. On the day of the break-in, they told us to get PG Glass to replace the windows and pay for it and then get reimbursed by them, who has that kind of money on hand at night. Their service is very bad and I recommend that no one ever take out insurance with them, let alone bank with them. They do not treat you like a client but more like a ********. I will never ever do any business with them in future and will actively persuade people to stay clear if asked for advice. I doubt this complaint will even help, they care that little. My wife and I will be lodging a complaint with the Ombudsman and fingers crossed that they actually start caring about their clients. Their slogan says moving forward but all that means is that they take your money and give you nothing in return, they only moving themselves forward. They should be ashamed of their business practices.

A lost client for life.

Kind regards