1 reviews | Active since Aug 2013
Standard bank lying *******
Lying *******. Standard bank is the most *********** bank I have ever had to deal with in my life. I would like to settle all my accounts so that I don't have to deal with the stupidity anymore. They make false arrangements and **** promises. Standard bank makes arrangements, doesn't honor them and penalizes me for it. Every single account I have with them they have f**ked up. I urge the public to watch their accounts! I had a settlement agreement on my cheque account, paid the agreed amount due and the bank never honored the agreement, now the bank is still charging me copious amounts of interest and taking all money that gets paid into the account - it's just gone. After many calls each idiot consultant tells me I needn't worry that they will sort it out, it's been 3 months and the charges accumulate. Previously the exact same thing was done with my personal loan. I was offered an increase, accepted the increase and was told that the installment would go up, I accepted the installment arrangement. The bank never increased the installment via debit order as agreed and the account accumulated copious amounts of interest as it wasn't getting paid off. After me contacting them and asking them to fix it, they told me I needn't worry with the result that the account is severely in arrears and handed over. Additionally my vehicle's account which is financed through Standard bank is also a ***** up! After supplying a proof of insurance as requested the bank decided to add insurance for my vehicle increasing the payment amount. When I again provided my proof of insurance they canceled their insurance but never removed the insurance charge, once again I was told not to worry. Well at this point I'm quick worried as it is a whole lot of money that the bank isn't trying to resolve in my favor. Every consultant has assured me that the matters have been escalated but by now the issued should have reached the highest levels.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that we will escalate this complaint and provide a resolution.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that we will escalate this complaint and provide a resolution.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
