Standard Bank, lowering our standards for our customers!

Wow, how ironic.

Contrary to the business name, I am getting sub standard service. In fact, I cannot complain about the service, because there is no service.

I have been on UCount tier 4 for how long, now suddenly, without notification, I am down to level 3. I got less than halve the points that I would have gotten, had I still been on tier 4.

I have been with "standard" bank even before it got the name of Standard Bank.

I was convinced to change to a platinum account because I would have someone that would be able to assist me in the case of need. On 3 occasions though, I was told that I could not be helped, and ended up sorting out my problems on my own.

Two customer service providers phone me at the same time, I tell the first one to hold the line, then she drops it. I tell the second lady another woman is busy helping me, so she also hangs up, just to leave me empty handed, yet, again.

So standard Bank cannot even organize who is calling a customer to sort out a problem?

So, to summarize, suddenly Standard Bank is robbing me of UCount points by changing their system without prior or any notice. Secondly I am paying for a platinum service that I am not getting. Thirdly, customer service are unable to provide a service.

Please, remind me, why do I even stay with "standard" bank, or try to convince me why I should stay with Standard bank.