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Desmond D
1 reviews | Active since Aug 2015
15 Oct 2019, 17:23
Standard Bank lotto
I played lotto using standard bank cellphone banking on Saturday then on Sunday I received 3 SMS's from standard bank saying that I have won and the money will be paid into my account within two working days but now it's 17:30 and still nothing in my account.
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
15 Oct 2019, 19:34Hello Desmond
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Sandisiwe GawulanaComplaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Sandisiwe GawulanaComplaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply15 Oct 2019, 19:34
Official
Hello Desmond
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Sandisiwe GawulanaComplaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Sandisiwe GawulanaComplaint Resolution Centre
*** *** (fax)
***
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Desmond D's updateReviewer Update
16 Oct 2019, 12:16Hi Sandisiwe Gawulana
On the Saturday I played lotto via the app I also played powerball to add to my frustrations this morning I got a sms saying I have won again on powerball and what I have won on powerball is already on my account still nothing on the rest that I was complaining about...
On the Saturday I played lotto via the app I also played powerball to add to my frustrations this morning I got a sms saying I have won again on powerball and what I have won on powerball is already on my account still nothing on the rest that I was complaining about...
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Desmond D's update16 Oct 2019, 12:16
Reviewer Update
Hi Sandisiwe Gawulana
On the Saturday I played lotto via the app I also played powerball to add to my frustrations this morning I got a sms saying I have won again on powerball and what I have won on powerball is already on my account still nothing on the rest that I was complaining about...
On the Saturday I played lotto via the app I also played powerball to add to my frustrations this morning I got a sms saying I have won again on powerball and what I have won on powerball is already on my account still nothing on the rest that I was complaining about...
DD
Desmond D's updateReviewer Update
16 Oct 2019, 12:37Apologies to Sandisiwe and her team at standard bank my mistake the money was paid to my account on the 14-10-2019 I have just gotten my statement.. Thank you guys keep up the good work..
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Desmond D's update16 Oct 2019, 12:37
Reviewer Update
Apologies to Sandisiwe and her team at standard bank my mistake the money was paid to my account on the 14-10-2019 I have just gotten my statement.. Thank you guys keep up the good work..
Standard Bank's replyOfficial
17 Oct 2019, 15:36Dear Desmond
Thank you once again for posting your comments.
Thank you for letting the bank know that the matter has been sorted out.
Kind regards
Complaint Resolution Centre
***
***
Thank you once again for posting your comments.
Thank you for letting the bank know that the matter has been sorted out.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply17 Oct 2019, 15:36
Official
Dear Desmond
Thank you once again for posting your comments.
Thank you for letting the bank know that the matter has been sorted out.
Kind regards
Complaint Resolution Centre
***
***
Thank you once again for posting your comments.
Thank you for letting the bank know that the matter has been sorted out.
Kind regards
Complaint Resolution Centre
***
***