Standard Bank lost R7000 of my money

I paid an excess into my Access bond, which has disappeared. I have been trying to sort this out since 9 February, I have 7 different reference numbers and 7 different answers as to why my money is missing. I want it paid back to me ASAP. I had an access bond before with no problems, so why is this a problem now? I have not missed any monthly installments, I have paid an excess and I want to know where my money went. Please get someone senior to contact me. I want to deal with a single person. I have dealt with the following people so far:<br> <br> Ronaysha Naidoo<br> Andries Potgieter<br> Abegail Schultz<br> Andries Potgieter again<br> Susan Botha<br> Bridgette Khiba<br> Jabu at the call centre (who actually agreed that I should be able to get the R7000 as she can see my payments)<br> Susan Botha again<br> Ronaysha Naidoo again