STANDARD BANK: LOST MEDICAL AID FUNDS

On the 12th of July 2024 my grandson consulted Ocular Medics Eyecare for treatment. Since the practice was not yet registered with GEMS, their (Ocular Medics Eyecare) claim was paid into my old Standard bank account which is no more active. GEMS advised me to follow up with the bank in order to find out what happened to the claim. I did just as I was instructed and Standard bank did confirm that the money was indeed deposited into the bank account which had long been canceled. The bank, Pretoria North Branch, promised to trace the money, R2888.00 or more, and find out what happened. I was given a reference number:***. I have been following up on the matter and till today Standard bank has not resolved my query. The optometrist is threatening me with legal steps since my medical aid is not paying for the service fee they claimed from them. It has been six months now and I don't even know where to get help. I don't even know whether it was correct for GEMS to advice me to follow up with the bank whereas I was not the one who deposited the money to Standard bank. I informed the medical aid that the account has not been working for years and that I was now using another bank. I furnished both GEMS and Standard bank with my new bank details but still I haven't received any positive response.