Standard Bank Lost Business

<p>I spoke with a very helpful person, Sesotho, at the call centre. She confirmed that I had been approved for a credit limit increase. However, the system told her that if I accepted the increase, my interest rate would increase from the current 14,75% to 16,5%. Unfortunately, it seems there is no one in her department that is authorised to reduce the rate.</p> <p> </p> <p>I declined the increase that could have given Standard Bank more business. The limit increase wa a nice to have for me, not a must have. It is tragic that a computer system that almost no one seems to have an override for has cost Standard Bank potentially R50 000 in business. If Standard Bank wants the business, they can contact me and offer me the current interest rate of 14,75%.</p>