Standard Bank loosing its quality service

I have been banking with standard bank since before 1997. Never had a problem ,till a Prestige banker DB Givendra.Bachem called and adviced that if I changed to Prestige banking, it will cost so much less. That was in February. He was suppose to email me the details after the change.i got no email eventually I contacted them and we realised it was because he used an incorrect email adress. But standard bank has my same email address for well over 15 years . So I got charged extra in Feb. I complained but left it. Then they issued new credit cards. While it was coming to me there was fruad done on the card I didnt have. The bank had possession of it. They cancelled it and sent another one. With all this they closed my account til all was in order. I had used more they was my balanced. I paid it up everything and the new card was issued. But it was damaged. So I needed 3rd card, however I was to pay R145 for this. No fault of mine but it was a 3rd card so I was asked to pay. I refused. Now I see the ***** was not refunded , it was taken out 1st May. I was told its sorted .but it's still there .my app does not work still. My private banker told me his is also not working it will get sorted . I'm stil waiting.i have these emails to prove these conversations.Now when I complained via email n I cc to the lady that helped me before. I got a rude call from him saying if i dont like how he works, i can work with the people who i emailed ( this lady S Maphanga had offered help when credit cards where all blocked and assisted with the amounts outstanding etc. Extemely helpful) . I'm sure that call is record? But I am frustrated. My app still does not work. I cant keep track of my credit card because of this. N my private banker is really someone I will not work with. He clearly does no follow up, does not sort out any problems.