Standard Bank looking out for their own interest ahead of the customer's (nothing ew)

On 16 November i received an sms from Standard Bank "to accommodate a change in payment dates of December 2021 salaries we will proactively adjust the repayment on your vehicle..."

I was given the option to reply NO to keep to my usual payment date, which i did immediately ( i have the screenshot to prove it).

Standard Bank simply ignored it and took the payment 6 days ahead of the agreed debit order date.

I don't know what kind of ******* IT and Comms systems you guys have over there, but it's absolute trash service for a customer. It is your responsibility as the bank to properly enquire, confirm or notify the customer of a change like this. I plan my finances monthly and did not ask for any "accommodation". Instead, my plans are disrupted because of incompetence from a supposedly trusted bank.

Another reason to avoid this bank as far as possible.