Standard Bank loans no no

Standard Bank loans department needs proper training, the staff is unprofessional, annoying and in 4 days 78 calls really are they so desperate to annoy people or cant they assist as quickly with claims also, for example in one hour on 21 missed calls (10 Feb whilst attending a funeral, there after more and more, lastly the line is so bad you cant hear them, the gentlemen claim to be Vusiso Tsobego, train your staff to be professional, well mannered and how to contact individuals.