STANDARD BANK LOAN INSURANCE *****

I have 2 loans with standard bank and I lost my job earlier this year. I called Standard bank to let them know, as it is my understanding that my loans have an insurance benefit to cover for such cases. I was told to submit documents confirming that my contract ended so it can be forwarded to the insurance department. I did as required, and 10 thousand was paid towards each loan. I was also told that my premiums will be on hold for a year, as the insurance payout covered these premiums. Therefore I would have to resume with my loan repayment in March 2025.

To my surprise, I have been getting smses and emails that my loan accounts are in arrears and that I will be handed over, I ignored this thinking that it is an error on their system, until I got a call from the lawyers this morning. I explained the same thing to the lawyer and she confirmed that she can actually see the payment of 10K from standard insurance dpmnt on one account.

I am actually ****ed that I am being harrassed liked this when my loans were supposedly taken care of for the year. I don't understand what kind of shady business Standard is playing at I am really really ****ed!!!!!!!!!!! Now the lawyers are asking me to send proof that standard bank acknowledged my insurance claim and made a payout, when she herself confirmed that its there on the account she can see it, MAKE IT MAKE SENSE?????? ***!!!!

At some point after the insurance payments towards the loans were done, standard debited my UIF money!!!!! UIF MONEY! that is suppose to help sustain me and my kids while i am still unemployed!!! I called and told them to reverse it, I don't know if these standard bank departments don't communicate or what the **** is going on there!! They eventually refunded my UIF money after 7 days. It's just been a nightmare dealing with standard bank since I lost my job!!!! Even my credit card installment is still being debited till this day, even though I supposedly have insurance with these people.