1 reviews | Active since Apr 2014
STANDARD BANK LOAN
I have a Personal loan at Standard bank. I changed banks from Standard bank to Absa. I went to Standard bank Postmasburg branch and changed the debit order details so that the debit order of the personal loan can be deducted from my ABSA account (new account).<br> The debit order went off July 2015 from my ABSA account. August did not go off. A consultant phoned me on 14/09/2015 +/- 10:21. We made an arrangement that the money can be deducted end of September. I gave him my banking details again and he said everthing is fine now. End off September the debit order was not deducted again. <br> I Phoned today 07/10/2015, 09:20 and i spoke to Caryll from the collecting department to find out what is going on. <br> Now i must pay 2 installment in one month because Standard bank did not do their job. That has an impact on my cash flow all because Standard bank is pathetic. And i must go into a branch to fix the problem, and im sorry i will not do that. I went to the branch right after i changed my details so i did my part. i will not take leave from work to fix a problem that should have been fixed the day i went to the branch or spoke to the consultant.<br>
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
