TC
Tracy C
1 reviews | Active since Aug 2014
04 Apr 2022, 12:11
Standard Bank : Little / NO response : Please Assist
Some agents give wonderful service BUT I have been calling and emailing various people for the last 3 weeks---Still no help. I have been a client for over 25 years and all I need is a form that I have been waiting for for 3 weeks now . My mobile phone airtime is depleted due to calling and holding for 30 minutes at a time.
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
12 Apr 2022, 14:16Good day Tracy
I trust that you are well.
We sincerely apologise for the delayed response. Please let us know what form you require so that we may send it to you.
Kind regards
Standard Bank Help Centre
***
I trust that you are well.
We sincerely apologise for the delayed response. Please let us know what form you require so that we may send it to you.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply12 Apr 2022, 14:16
Official
Good day Tracy
I trust that you are well.
We sincerely apologise for the delayed response. Please let us know what form you require so that we may send it to you.
Kind regards
Standard Bank Help Centre
***
I trust that you are well.
We sincerely apologise for the delayed response. Please let us know what form you require so that we may send it to you.
Kind regards
Standard Bank Help Centre
***
TC
Tracy C's updateReviewer Update
13 Apr 2022, 09:46Hello Standard Bank,
I am still awaiting assistance after you have responded here.
T. Cupido
I am still awaiting assistance after you have responded here.
T. Cupido
TC
Tracy C's update13 Apr 2022, 09:46
Reviewer Update
Hello Standard Bank,
I am still awaiting assistance after you have responded here.
T. Cupido
I am still awaiting assistance after you have responded here.
T. Cupido
Standard Bank's replyOfficial
13 Apr 2022, 13:06Good day Tracy
I trust that you are well.
We have requested that our Sales team calls you so that they may provide you with the relevant form required for the application.
Kind regards
Standard Bank Help Centre
I trust that you are well.
We have requested that our Sales team calls you so that they may provide you with the relevant form required for the application.
Kind regards
Standard Bank Help Centre
Standard Bank's reply13 Apr 2022, 13:06
Official
Good day Tracy
I trust that you are well.
We have requested that our Sales team calls you so that they may provide you with the relevant form required for the application.
Kind regards
Standard Bank Help Centre
I trust that you are well.
We have requested that our Sales team calls you so that they may provide you with the relevant form required for the application.
Kind regards
Standard Bank Help Centre
TC
Tracy C's updateReviewer Update
13 Apr 2022, 17:15Thank you Standard Bank - It is the end of day and no calls to date.
Gosh, all I need is a form - almost a whole month.. :(
Gosh, all I need is a form - almost a whole month.. :(
TC
Tracy C's update13 Apr 2022, 17:15
Reviewer Update
Thank you Standard Bank - It is the end of day and no calls to date.
Gosh, all I need is a form - almost a whole month.. :(
Gosh, all I need is a form - almost a whole month.. :(
Standard Bank's replyOfficial
13 Apr 2022, 17:44You can expect a call tomorrow. We do apologise for the delays.
Standard Bank's reply13 Apr 2022, 17:44
Official
You can expect a call tomorrow. We do apologise for the delays.
TC
Tracy C's updateReviewer Update
14 Apr 2022, 12:31Hi there,
No calls to date, I cannot call this a delay any longer - quite disheartening
No calls to date, I cannot call this a delay any longer - quite disheartening
TC
Tracy C's update14 Apr 2022, 12:31
Reviewer Update
Hi there,
No calls to date, I cannot call this a delay any longer - quite disheartening
No calls to date, I cannot call this a delay any longer - quite disheartening
Standard Bank's replyOfficial
14 Apr 2022, 12:53Hi, a call can be expected before the close of business today. Thanking you in advance for your patience with us.
Standard Bank's reply14 Apr 2022, 12:53
Official
Hi, a call can be expected before the close of business today. Thanking you in advance for your patience with us.
TC
Tracy C's updateReviewer Update
02 Jun 2022, 10:25I have no idea what happened but more than 2 weeks I am awaiting response from Standard Bank on email and via this platform. As I said before I am NOT moving forward with this bank. I have been a loyal client for 30 years.
I am closing my account and all business with Standard Bank - Moving on and forward to another and rewarding institution / bank.
I am closing my account and all business with Standard Bank - Moving on and forward to another and rewarding institution / bank.
TC
Tracy C's update02 Jun 2022, 10:25
Reviewer Update
I have no idea what happened but more than 2 weeks I am awaiting response from Standard Bank on email and via this platform. As I said before I am NOT moving forward with this bank. I have been a loyal client for 30 years.
I am closing my account and all business with Standard Bank - Moving on and forward to another and rewarding institution / bank.
I am closing my account and all business with Standard Bank - Moving on and forward to another and rewarding institution / bank.
Standard Bank's replyOfficial
02 Jun 2022, 12:44Hello Tracy
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply02 Jun 2022, 12:44
Official
Hello Tracy
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
TC
Tracy C's updateReviewer Update
03 Jun 2022, 10:24Good day, Someone from Standard Bank had contacted me and I was unavailable. I attempted returning the call to the number and it just rings; you may contact me please to my mobile number today; other wise you may email me.
Thank you.
T.Cupido
Thank you.
T.Cupido
TC
Tracy C's update03 Jun 2022, 10:24
Reviewer Update
Good day, Someone from Standard Bank had contacted me and I was unavailable. I attempted returning the call to the number and it just rings; you may contact me please to my mobile number today; other wise you may email me.
Thank you.
T.Cupido
Thank you.
T.Cupido
Standard Bank's replyOfficial
03 Jun 2022, 13:42Hello Tracy
This is not the level of service we strive for.
Kindly note that we have requested our team to contact you again.
Please be on the look out for our call.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
Kindly note that we have requested our team to contact you again.
Please be on the look out for our call.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jun 2022, 13:42
Official
Hello Tracy
This is not the level of service we strive for.
Kindly note that we have requested our team to contact you again.
Please be on the look out for our call.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
Kindly note that we have requested our team to contact you again.
Please be on the look out for our call.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***