Standard Bank ***** line - shocking - no response the phone just rings and the prompts are different from the message you get when you are on the phone????

Good day

I am absolutely shocked at the Standard Bank's performance of the ***** Department phone lines. There is nothing on the internet that states what time the ***** Department operates Hackers know this and will take advantage of it! I have been with standard Bank for over 30 YEARS.

I am however pleased that I received a statement from the Bank at 07:00 am this morning and the monies had been paid back into my account. When I called I was advised that they only operate between 08:00 and 17:00. If other banks have a ***** Hotline after hours why can Standard Bank have it? I was on the phone long time with the message being "they have high call volumes" between 19:00 and 21:30., none the wiser that I was wasting my time. I did cancel my card and I now need to follow up on how the hacking happened in the first place and to have my card delivered to my home. I have followed all protocols and read every article they send on *****, so I am well aware..

Please can someone call me to find out how the account was hacked and the money paid back into my credit car. I do not want this happening again.