Standard Bank ***** line is absolutely useless and unavailable

I received an SMS stating there is suspicious activity on my account and I should reply to the SMS. After replying to the SMS I get a phone call only to be told there are no available consultants. I called the ***** department number held on for about and hour. No one answers.

Standard Bank your ***** department is not up to standard. ***** is such a big issue in South Africa. Please wake up!!!! I have been loyal to them for more then 20 years. I'm done and will be changing to a bank that actually worries about their clients.