NM
Ncebakazi M
1 reviews | Active since Jan 2019
14 Jan 2019, 16:33
Standard Bank Lies, Delayed Refund
Standard bank VAF took my money on the 20th of December, apologised and promised a refund then, I have had to call them daily to follow up, last week they apologised and said they would refund me last Thursday, and yet here we are. When I call I am told stories, reference numbers and recorded calls mean nothing over there, all they know is to apologise and today they told me they have a long list of customers owed refunds, how that backlog has anything to do with me, beats me.
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Standard Bank's replyOfficial
15 Jan 2019, 02:01 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Standard Bank's reply15 Jan 2019, 02:01
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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*** (fax)
***
***
*** (fax)
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Standard Bank's replyOfficial
15 Jan 2019, 14:47Dear Ncebakazi Msomi
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply15 Jan 2019, 14:47
Official
Dear Ncebakazi Msomi
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***