BvdW
Branden van der Walt

1 reviews | Active since Feb 2015

28 Mar 2015, 14:04

Standard Bank **** to Me

Standard Bank **** to me and all the did was say sorry. I app**** for my first credit card with standard bank. They explained to me my monthly service fee for my current cheque account and my credit card. They told me my service fee for my cheque account is R95pm and a credit card service fee is 49pm. But they told me if I link my cheque card and credit card together my total monthly fee for my credit card and cheque account would be R49pm, which was very appealing to me. They also mentioned the service fee will come off my cheque account per month. When I went the receive my credit card at the branch the lady said that she cant link my card together because it's not possible. So i phoned customer care and they told me they can link my card which they did, the also said i must still pay a monthly service fee for 95pm for a cheque account and a monlthy service fee for my credit card of 49pm. I spoke to 3 different sales people and they all confirmed that my monthly service fee for both accounts would be 49pm. If standard bank can pulled up the recored conversations that i had with the sales people they can clearly hear them agree this with me. Decided to change banks.

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Replies (1)
Standard Bank
Standard Bank's reply31 Mar 2015, 17:19
Official
Hello yesbranden,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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