Standard Bank **** again. I want my money

I called standard bank to report the fact that I was charged R380 for requesting a bank statement for the months of February and March 2020 after being **** to by one of their bankers at the Midrand Branch. I was told I would be charged R80 per statement thus R160 for the 2 months I requested. The call Centre logged a dispute on my behalf then I received a text message stating that the matter has been resolved and that I would get a call from them, I didn’t get called. I took it upon myself once again to make a follow up and I was told the money would be credited into my account In 24hr’s, that has not materialized. I want my money back. Standard bank cannot be charging such ridiculous fees over and above what we pay them in service fees on a monthly basis. I feel bul**** and violated by a bank I have been so loyal to over the years. I’m disappointed and I frown upon them as a service provider...