Standard Bank Lichtenburg just deducted money from my account and can't give me answers

IT IS THE THIRD TIME THAT YOU ASK HOW WAS THE SERVICE. THERE IS NO SERVICE FROM STANDARD BANK'S SIDE. NO ONE HAS CONTACTED ME IN ANY WAY ABOUT MY PROBLEM AND COMPLAINT. MY NEXT STEP WILL BE TO SPEAK TO AN OMBUDSMAN. WHY IS IT SO DIFFICULT TO ASSIST IN MY MATTER. YOUR SERVICE IS WORSE THAN WORSE. I HAVE BEEN A CLIENT FOR MANY YEARS. I WANT YOU TO. PLEASE FIX MY ACCOUNT WHERE YOU JUST TOOK MONEY FOR NO REASON AND YOU DON'T EVEN DO THE EFFORT TO FIX IT. I NEED MY ACCOUNT FIXED I NEED MY MONEY TO BUY MY GROCERIES AND THE BASICS. WHY IS THIS BANK SO USELESS