Standard Bank, *****, worst at what they do!

Standard Bank sends out these lovely emails and SMSs committing to support their vulnerable customers, however this is NOT the case.

Email addresses are given to assist for debt consolidation, I have since today not received a response after sending an email on 24th March 2020. A day later I had phoned the call center number provided to wait close to an hour for an answer, only to be told that someone will call me within 38hours, I am still waiting. I had phoned 2 days later to be told someone will call me that same day at 15:30... nothing. April 3rd 2020 I phone again to be on the phone again for over 30 min waiting for a consultant, then I was reassured that I would get a call from Standard Bank from someone who would help me, the consultants have even confirmed my details with me to make sure its correct to call back...Haven't had a single call from Standard Bank. This morning I had phoned prestige banking, the consultant picks up the call and carries on speaking to a colleague. She doesnt introduce herself, highly unprofessional. Same story, takes my details down to call me back today. NOTHING!!!

This is the worst service in the financial services industry.