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reolan P
1 reviews | Active since Nov 2024
05 Dec 2024, 15:07
Standard bank letting us down again!
So for the final attempt now I did my credit card application through my banking app, again it went through but asking for payslips which I emailed through. You guys say it’s instant yet it’s not the case. I ruined my score because Of std bank! As a standard bank client the response we get is terrible especially from the digital and online space. My question how long do I have to wait around this time for my card to be sorted out or is this going to get cancelled because no one replies or checks emails? Why say the credit card process is instant when infact it’s not!
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
05 Dec 2024, 15:12Hi Reolan
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply05 Dec 2024, 15:12
Official
Hi Reolan
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
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reolan P's updateReviewer Update
05 Dec 2024, 17:02I’m so sad as no one called me and this is beginning to feel like all the other times, I am so tired of this getting now where , not sure how to get some one to just proceed with my application and pay some attention to me as a client!
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reolan P's update05 Dec 2024, 17:02
Reviewer Update
I’m so sad as no one called me and this is beginning to feel like all the other times, I am so tired of this getting now where , not sure how to get some one to just proceed with my application and pay some attention to me as a client!
Standard Bank's replyOfficial
05 Dec 2024, 18:02 Good day Reolan,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Dec 2024, 18:02
Official
Good day Reolan,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
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reolan P's updateReviewer Update
06 Dec 2024, 09:50Hi Standard bank
So again with the promises of some one contacting me or assisting and yet not a thing happens. I dont understand why this process needs to be stressful , as a bank that makes it seems so easy on your website, surely the customer should not have hassles like I have been experiencing, not once or twice but this is like the fourth time I have to go through this entire thing with no joy
So again with the promises of some one contacting me or assisting and yet not a thing happens. I dont understand why this process needs to be stressful , as a bank that makes it seems so easy on your website, surely the customer should not have hassles like I have been experiencing, not once or twice but this is like the fourth time I have to go through this entire thing with no joy
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reolan P's update06 Dec 2024, 09:50
Reviewer Update
Hi Standard bank
So again with the promises of some one contacting me or assisting and yet not a thing happens. I dont understand why this process needs to be stressful , as a bank that makes it seems so easy on your website, surely the customer should not have hassles like I have been experiencing, not once or twice but this is like the fourth time I have to go through this entire thing with no joy
So again with the promises of some one contacting me or assisting and yet not a thing happens. I dont understand why this process needs to be stressful , as a bank that makes it seems so easy on your website, surely the customer should not have hassles like I have been experiencing, not once or twice but this is like the fourth time I have to go through this entire thing with no joy
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reolan P's updateReviewer Update
06 Dec 2024, 12:10Thank you STD BANK for your assistance in resolving this! This is the service we just needed the first time,but it is appreciated, thank you for coming through .
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reolan P's update06 Dec 2024, 12:10
Reviewer Update
Thank you STD BANK for your assistance in resolving this! This is the service we just needed the first time,but it is appreciated, thank you for coming through .
Standard Bank's replyOfficial
06 Dec 2024, 13:36Hi Reolan
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply06 Dec 2024, 13:36
Official
Hi Reolan
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***