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Cherise C
1 reviews | Active since Jan 2023
06 Oct 2023, 10:26
Standard Bank let me down
I work in Taiwan and usually Standard Bank's service is really good but I've received extremely poor service recently. 1. I've been trying for 6 days to do an application for accessing funds from my home loan to do much-needed maintenance on my home but I get told I will be emailed or called back and I haven't received any further communication from the bank 2. I contacted the bank 6 days ago by email to ask them to postpone my debit order for my loan because it is a national holiday weekend in Taiwan and my salary will be delayed clearing into my account, but I have received zero feedback, except a confirmation that my email was received. 3. A deposit was paid into my credit card on Monday and the funds have STILL not cleared.
I really did not expect such poor service.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
06 Oct 2023, 10:31Dear Cherise
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply06 Oct 2023, 10:31
Official
Dear Cherise
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
09 Oct 2023, 09:46Hi Cherise
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Oct 2023, 09:46
Official
Hi Cherise
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
09 Oct 2023, 12:13Good Day Cherise
Thank you for the update.
We have sent your request to our team.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the update.
We have sent your request to our team.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Oct 2023, 12:13
Official
Good Day Cherise
Thank you for the update.
We have sent your request to our team.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the update.
We have sent your request to our team.
Kind Regards
Standard Bank Hello Peter Team
***
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Cherise C's updateReviewer Update
10 Oct 2023, 13:20I still haven't received any feedback. I thought my query would be dealt with "with urgency". Could the service get any worse than this?
CC
Cherise C's update10 Oct 2023, 13:20
Reviewer Update
I still haven't received any feedback. I thought my query would be dealt with "with urgency". Could the service get any worse than this?
Standard Bank's replyOfficial
10 Oct 2023, 14:26Good Day Cherise
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Oct 2023, 14:26
Official
Good Day Cherise
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
CC
Cherise C's updateReviewer Update
16 Oct 2023, 10:14I can't believe how terrible the home loan and hello Peter departement's service is. You should seriously go and get training from the Prestige Banking department - now they provide excellent customer service!
CC
Cherise C's update16 Oct 2023, 10:14
Reviewer Update
I can't believe how terrible the home loan and hello Peter departement's service is. You should seriously go and get training from the Prestige Banking department - now they provide excellent customer service!
Standard Bank's replyOfficial
16 Oct 2023, 12:34Dear Cherise
We appreciate you making us aware of this. We want to make sure that your issue will be investigated and enquire on the service delay.
We truly apologize for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this. We want to make sure that your issue will be investigated and enquire on the service delay.
We truly apologize for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Oct 2023, 12:34
Official
Dear Cherise
We appreciate you making us aware of this. We want to make sure that your issue will be investigated and enquire on the service delay.
We truly apologize for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this. We want to make sure that your issue will be investigated and enquire on the service delay.
We truly apologize for the delay.
Kindest regards
Standard Bank Hello Peter Team
***