SS
Shashi S
1 reviews | Active since Jul 2011
09 Sept 2025, 18:46
Standard Bank Let an Unauthorized Transaction go through my account over my limit!!!
I went to purchase something inexpensive from the work canteen and my card was declined. I knew that I had money in the account because I just deposited funds. I ended up paying cash and then proceeded to look at my app. I have a R112k limit. I was already on R109k. There was an unauthorized debit for R28,700 and Standard Bank let this go through. Now I can't access my R3,000 and I don't know when Standard Bank is going to reverse this transaction. Like many citizens - we live hand to mouth. And now I don't have any funds available.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
10 Sept 2025, 06:50Dear Shashi,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Sept 2025, 06:50
Official
Dear Shashi,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***