bD
barbara D

1 reviews | Active since Dec 2016

17 Sept 2020, 17:10

Standard Bank Lending Consultants still keep phoning me. Help!!!

Looks like Standard Bank is still taking its time resolving this matter. Today at 15:16 Nomonde called me and despite me telling her that this matter is being attended to she insisted she will call me again. She instructed me to phone the attorneys Strauss Dally and ask them why they are not sending the money I am paying to Standard Bank, I told her that since I did not instruct the lawyers to begin with I do not think it is my responsibility to phone the bank, they, Standard Bank should phone the attorneys. She was very rude and inconsiderate and not listening to what I was saying. I now think its high time Standard Bank writes off this debt, I have suffered enough and if I were to take this harrassment up to the courts I am sure they will be lenient with me. I am truly worn out with this harrassment especially today as I was among people who regard me highly but that call was so so embarrasing.

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Replies (2)
Standard Bank
Standard Bank's reply18 Sept 2020, 06:47
Official
Hello Barbara
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply07 Oct 2020, 15:52
Official
Hello Barbara

Thank you for posting your comments. 

We are looking into the matter. We will revert to you as soon as possible. 

Kind regards
Complaint Resolution Centre 
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