Standard Bank left me stranded

My CC was cancelled on suspicion of ***** (reported by ma, and was an error). That's not the problem. Problem was I was assured my new card would be delivered in 3-5 working days. That was on the 10th February. On Friday 19th, cardless, I called the call centre. Was told the card was still at courier service in Joburg. I am in Herm**** in the cape. I can now look forward to receiving the card in a further 3-5 working days. I have been locked out of by current account on the app since 10 February. I like 30 minutes from a branch. I have been borrowing money to live for 2 week now. I have also lost access to monthly subscriptions to online services as my payments were rejected, This is not how I expect to be treated by the bank I have used for over 40 years. . I pay a ridiculous amount in bank charges to be treated like this. I expect a refund of my bank charges for at least 3 months to compensate for my time wasted in calls to Standard Bank call centre, distress and embarrassment caused