Standard Bank Leaves me stranded in foreign country

<p>I am traumatized by the service I have received from Standard Bank. I am on holiday in the USA and have been using my cheque account for the last 10 days without a problem until my card suddenly stopped working.</p> <p> </p> <p>At first, I was at a restaurant trying to pay for my bill. My card was rejected but I know there are funds in the account. I then tried to get cash but all the ATMs rejected my card. This is strange because I have withdrawn from American ATMs for the last 10 days without any issue.</p> <p> </p> <p>Realising that the problem does not lie with American ATMs or speedpoints, I decide to call the Standard Bank Prestige team to help. I spoke to Nonkululeko & Lorenzo on 17 August 2016 (reference no: ********** 172). I was told that my card has been revoked because a standard bank employee did not attach my FICA documents (ID copy and proof of residence) to the system. How is this my problem and why should I suffer because of an *********** employee/broken system?!?!</p> <p> </p> <p>Imagine not being able to access your OWN money that you work hard for at a time you need it the most because your bank has a broken system and issued a card without checking if they had all required documents? What makes me really upset is that I'm in a foreign country and I need to access my money to get home safely! </p> <p> </p> <p>Thank you very much Standard Bank for NOT 'moving me forward' and getting me back home safe and sound. What do you expect me to do being stuck in America without access to my hard earned money?! My flight is scheduled to depart Washington DC tomorrow (18 August 2016). How should I get to the airport? How should I settle my hotel bill?</p> <p> </p> <p>Regards</p> <p>An upset customer & lawyer in the making who is not going to rest until your broken systems are fixed so that no one else has to go through what I'm going through right now!</p> <p> </p> <p>Phindi Molefe</p>