STANDARD BANK LAUGHABLE

Afternoon

I keep getting mails to say money has been transferred into my Standard Bank acc. i called the helpline twice today to see if they could let me know if I have a bank acc because according to me I don't. Both times I had to go do review questions. Both times they ask me if I have an acc with standard bank, both times I am told I failed the verification, and they can't assist. How when I am calling to find if they have an acc on record in my name can I say yes or not to whether I have a std bank acc. It's crazy and the consultants both times to me I am not telling the truth they can't assist. Highly frustrated. Absolutely Laughable