Standard Bank Lady Gray Street Paarl ROCKS!!!

This mail is now around 2 weeks due but I feel it's neccessary. On the 3rd of August I went to the Standard Bank branch in Lady Gray street in Paarl to get a 3 Month Bank Statement at the ATM because I needed to send it off to another financial service provider from whom I've already been provisionally approved for the amount I needed. I waited in a short queue for the machine that prints the statements and when It was finally my turn it now appeared that the machine was out of paper.

Disappointed, I decided to go further into the bank to request a statement dreading the fact that I will probably have to wait in line again as I just wanted this to be a quick in and out. Surprisingly the queue moved quite swiftly until I was met in the queue by KELLY-ANN who politely greeted and asked what I'm here for to which I rep****, a statement and she said I must follow her to her cubicle. She asked for my ID which I gave and scanned my thumb. She then told me she notices I had a credit card before and asked why I closed it, probing me to eventually tell her to eventually tell her what I needed the statement for...

She then asked me why i went elsewhere for the loan, why not try Standard Bank she said and explained that Standard Bank has competitive interest rates and I'm already banking with Standard Bank so why not apply there. At that point my mind was still already made up that I just need my statement to go however the fact that she firstly seemed sincere, was quite knowledgeable and polite the whole time made me feel super comfortable and was prepared to see what was on offer. KELLY-ANN then walked me upstairs and said she would get one of her colleagues to attend to me which she did.

I was then fetched by a gentleman by the name of REAGAN MULLER who also had a friendly yet professional approach. I followed him to his work station and he asked me the neccessary documents and questions. As he was processing the application he talked me through the process also having a general conversation with me which kept me quite calm and at ease. In literally almost NO TIME having lapsed he informed me that the application was approved and the money would be paid in immediately, I was genuinely shocked at how state of the art Standard Banks systems were.

Further more REAGAN asked me how I felt about upgrading from "Cheque" to "Prestige" also explaining the benefits of upgrading as well as offering me a credit card explaining the service fees etc. Which I ended up taking (This is while I am currently in possession of a credit card from another Bank which I'm planning to settle with my Standard Bank credit card so I have 1 banking solution) .Reagan also helped me finally getting my UCounts rewards card during that same time. I stayed cool and calm the whole time and seems like someone who likes genuinely helping people.

So I basically walked in for a statement and ended up with a much needed Loan, Upgraded my card, Got a credit card and received my UCounts card and this wasn't by chance, this was all because Standard Bank in Paarl is sitting with absolute CHAMPIONS!!! If KELLY-ANN didn't ask the questions she did in the manner she did with the nice personality and great professionalism she did and wasn't as persistent as she was I would've walked right out and no one would even know I was at the branch or know I existed.

I know this a mouthful but I really feel you guys should know you are sitting with real gems and also complement the Branch Manager because besides the 2 individuals that helped me outstandingly, the general staff are also very friendly and seems eager to assist. In conclusion I would just like to ad that I actually live in Cape Town, I work in Paarl but I now prefer to much rather bank in Paarl due to the GREAT level of service, Thank You KELLY-ANN & REAGAN keep on being AWESOME!!!