STANDARD BANK - LACK OF SUPPORT FOR BUSINESS

Standard Bank - Dealing with Standard Bank Business Banking (or trying to) is a constant frustration. To the point that I am ready to change banks!!! Nothing is ever simple or set up the way one requests it and then trying to reach someone to deal with it or get answers is literally impossible! I received an email notifying me of our new Enterprise Team. The number given for our relationship Banker belongs to someone else working at Standard Bank. The number they passed on is not answered. The number for our Portfolio analyst goes to voicemail. Emails and messages are not answered. Calls to call centres cannot address the issue. Calls to the branch result in 10 minute hold and then cut off. How is a business supposed to operate under these conditions??? Totally unacceptable!!!