Standard Bank - Lack of service and ***** prevention measures

On the 27th of March my credit card was ******, and I immediately proceeded to call the ***** department to stop my cards.

One day later I found that Standard Bank stopped the wrong cards, and the ********* managed to process R8,000+ on my card through multiple tap-and-go payments, keeping transactions below or at the threshold of R500. In some instances, there were up to 4 R500 transactions right after one another at the same merchant. How Standard Bank wasn't able to flag this, I have no idea.

I have since opened a ***** claim case with Standard Bank to pay me back for the funds ******. It's been exactly 2 months, and I still haven't received any feedback or updates from Standard Bank. Their ***** lines don't work, and if it works.. you wait 1 hour and still don't get through to any consultant.

This is literally the worst service I've ever experienced and this coming from a well known bank. Think it's time to move to a different bank.