STANDARD BANK LACK OF SERVICE AND CUSTOMER CARE

I am writing this on behalf of my daughter, who moved to the UK in 2017. She has recorded her new details with them and has been dealing with the Non Residents Department. She has been trying for two years now to receive a Credit Card Statement from them, and has received excuse after excuse as to why she can't get a statement for her own account, which she has been paying monthly. Their story is that she has to first Financially Emigrate to get this. She does not yet have permanent residence in the UK, or British Citizenship, so will only apply for Financial Emigration once she has Indefinite leave to remain or permanent residence. She can only apply for this in December 2021! In the meantime, she was told she cannot get a statement, but was given a balance she does not agree with, as she hasn't used the card for five years. Her card expired just before she went overseas, and she never received a new one. Her last email hasn't even been answered by them. She has tried Card Division Queries to no avail. Is a person not entitled to receive a copy of their Credit Card Statement, at the same email address it was always sent to? I am so disappointed in Standard Bank and their unwillingness to help her. She was told to contact a number, which she is unable to do, as she cannot afford to make an International call.