Standard Bank lack of service and communication

Standard Bank lack of service and response to clients, customers services is a joke at this bank.

First Complaint/review: My Funeral cover payment does not go off my account in July, so i email the day after its supposed to go off and to my surprise wait that's a lie to no surprise i get no response, so i decide after three days to phone and ask what is going on, the consultant tells me no i had no money in my account on the day of the debit order so i tell her sorry no there was i am logged on to my account now and i can see that there was more than enough money in the account on the day and before the debit and after the day of debit order. After a long time explaining and say but if i ever claim you will deny it because you will say i did not pay, and her telling me now the fault is my side, she forgets what she is saying and says oh it must have been because we were changing systems. Wait what!!! you have spent 20 min telling me its my fault now you admit its yours well done standard bank funeral cover consultant. So i now loose my cool and request that i want a managers number and i would like a copy of the phone call sent me " as they say they can send it to you on the pre recorded voice prompts " she says no she cant give me those details and i then loose it even more and ask again and have the phone put down on me... well done round of applause to her... still no number of management and still no come back, but you got your money so who cares ....

Second complaint the business relationship banker: I have been battling for a year to down grade my wife's business account package, i first off contact my old business banker ( a true legend and really goes out of his way to help clients, you sir are a legend) and he informs me that he is no longer in that section but here is the new ladies email and number, so i thank him and send a mail to the new lady 31 August 2023, so times by 19th February 2024 i email my old relationship banker ad tell him i have received nothing no feed back nothing from the new person he says no worry and contact the new person and boom i get a reply from the new lady, then we get the run around cause no i have to fill in forms and to have access to the account but before this my wife was handling the matter, any way moving on, no reply so i decided to go into the bank and ask whats going on and they say no i have to phone in, i said no i will not because it is pointless and then move on cause they cant help me,( what a load of nonsense), so i email again and then the account gets down graded, so i thank the person nicely and ask who is going to refund my wife as this has taken 11 months to do because of lack of service from her side and if she can help me i would like a managers number or email address so i can address the matter with them 12th July 2024, to this day no phone call no email back nothing 9th August 2024, but hey who cares she apparently did her job...

What ****es me off i have been with standard bank for a good number of years and i can honestly say this i cant wait to move my accounts this months to another bank...

well done