MK
Mike K
1 reviews | Active since Mar 2009
12 Dec 2023, 13:40
STANDARD BANK LACK OF SERVICE
I have a savings account at the Capitec branch at Die Boord, Stellenbosch. On 25 October 2023, I transferred R11 489.25 from my Capitec account to my Standard Bank credit card to close the Standard Bank credit card account. The transferred funds never reached my Standard Bank credit card account. Shortly afterwards I inquired with Capitec on numerous occasions who undertook to follow up immediately. Capitec claims that the delay is due to a delay at Standard Bank to which they have sent numerous requests to locate the transferred money and pay it into my Capitec Bank account from where it was originally transferred. To date the matter has still not been resolved due to no action or response from Standard Bank and the funds still do not reflect in my Capitec or my Standard Bank credit card account. It is as if the funds disappeared in thin air. I again received the following update from Capitec Bank today: “As mentioned previously the funds successfully left your Capitec account and went to the Standard Bank account on 25/10/2023. We escalated the matter to the relevant departments who also confirmed the transaction was successful, therefore we reached out to Standard Bank to trace funds in one of their suspense accounts. We have sent numerous e-mails to Standard Bank to assist in tracing funds but have not received any feedback regarding the matter.
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
12 Dec 2023, 13:44Dear Mike
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Dec 2023, 13:44
Official
Dear Mike
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
MK
Mike K's updateReviewer Update
12 Dec 2023, 13:59Thanks for the prompt response Standard Bank!
MK
Mike K's update12 Dec 2023, 13:59
Reviewer Update
Thanks for the prompt response Standard Bank!
Standard Bank's replyOfficial
12 Dec 2023, 14:00You're welcome Mike:)
Standard Bank's reply12 Dec 2023, 14:00
Official
You're welcome Mike:)
MK
Mike K's updateReviewer Update
04 Jan 2024, 10:20I am very disappointed at the poor service of Standard Bank. Despite a visit to the local branch in Stellenbosch and several calls from Standard Bank, this matter is still not resolved. The problem with Standard Bank started at the end of October 2023, thus more than 2 months back Standard Bank is still unable to resolve the matter. Poor service and total inefficiency!!!
MK
Mike K's update04 Jan 2024, 10:20
Reviewer Update
I am very disappointed at the poor service of Standard Bank. Despite a visit to the local branch in Stellenbosch and several calls from Standard Bank, this matter is still not resolved. The problem with Standard Bank started at the end of October 2023, thus more than 2 months back Standard Bank is still unable to resolve the matter. Poor service and total inefficiency!!!
Standard Bank's replyOfficial
04 Jan 2024, 10:30Good day Mike
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Jan 2024, 10:30
Official
Good day Mike
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
MK
Mike K's updateReviewer Update
11 Jan 2024, 13:15 Shame on you Standard Bank!!!
The issue re the funds that vanished after being transferred from Capitec to my Standard Bank account, is after more than two months still not resolved. I did not get any response from Standard Bank and Capitec claims that they have resolved the matter; which is untrue!. The last communication received from Thabisile Nxumalo (Standard Bank Social Media Moderator) was an email on 4 Jan 2024 in which he requested proof of payment documents which I forwarded to him immediately.
The issue re the funds that vanished after being transferred from Capitec to my Standard Bank account, is after more than two months still not resolved. I did not get any response from Standard Bank and Capitec claims that they have resolved the matter; which is untrue!. The last communication received from Thabisile Nxumalo (Standard Bank Social Media Moderator) was an email on 4 Jan 2024 in which he requested proof of payment documents which I forwarded to him immediately.
The promise by Standard Bank on 12 Dec 2023 by the “Standard Bank Hello Peter Team” o Hellopeter reads:
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Nothing happening and R11 489.25 of my money is resting peacefully somewhere in an account at Standard Bank.
Shame Standard Bank on your poor or lack of service after having banked with you (private and business) for more than 20 years!!!
MK
Mike K's update11 Jan 2024, 13:15
Reviewer Update
Shame on you Standard Bank!!!
The issue re the funds that vanished after being transferred from Capitec to my Standard Bank account, is after more than two months still not resolved. I did not get any response from Standard Bank and Capitec claims that they have resolved the matter; which is untrue!. The last communication received from Thabisile Nxumalo (Standard Bank Social Media Moderator) was an email on 4 Jan 2024 in which he requested proof of payment documents which I forwarded to him immediately.
The issue re the funds that vanished after being transferred from Capitec to my Standard Bank account, is after more than two months still not resolved. I did not get any response from Standard Bank and Capitec claims that they have resolved the matter; which is untrue!. The last communication received from Thabisile Nxumalo (Standard Bank Social Media Moderator) was an email on 4 Jan 2024 in which he requested proof of payment documents which I forwarded to him immediately.
The promise by Standard Bank on 12 Dec 2023 by the “Standard Bank Hello Peter Team” o Hellopeter reads:
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Nothing happening and R11 489.25 of my money is resting peacefully somewhere in an account at Standard Bank.
Shame Standard Bank on your poor or lack of service after having banked with you (private and business) for more than 20 years!!!
MK
Mike K's updateReviewer Update
11 Jan 2024, 17:37Thanks for the response. Hope eventually something positive comes from it!!!
I am now tired of explaining the matter to you, telephonically to Capitec and Standard Bank consultants as well as well to the consultants at the Capitec Bank branch.
I am now tired of explaining the matter to you, telephonically to Capitec and Standard Bank consultants as well as well to the consultants at the Capitec Bank branch.
The situation is as follows:
- On 25 Oct 2023, I transferred R 11 489.25 to my Standard Bank Current account which was never reflected in die recipient account. These are the funds that I have been querying since the beginning Nov 2023!!!
- Due to the funds not reaching my Standard Bank Credit Card account, I again with the assistance of a consultant at the Capitec branch in Stellenbosch transferred the same amount to my credit card which did reflect in my Standard Bank Credit Card account and I was able to close the credit card account with Standard Bank. My Capitec Bank Statement on which both transactions are highlighted is available and has been for warder to Standard Bank. Also, the Capitec PoP for the transaction on 25 Oct 2023 is available can can be presented.
MK
Mike K's update11 Jan 2024, 17:37
Reviewer Update
Thanks for the response. Hope eventually something positive comes from it!!!
I am now tired of explaining the matter to you, telephonically to Capitec and Standard Bank consultants as well as well to the consultants at the Capitec Bank branch.
I am now tired of explaining the matter to you, telephonically to Capitec and Standard Bank consultants as well as well to the consultants at the Capitec Bank branch.
The situation is as follows:
- On 25 Oct 2023, I transferred R 11 489.25 to my Standard Bank Current account which was never reflected in die recipient account. These are the funds that I have been querying since the beginning Nov 2023!!!
- Due to the funds not reaching my Standard Bank Credit Card account, I again with the assistance of a consultant at the Capitec branch in Stellenbosch transferred the same amount to my credit card which did reflect in my Standard Bank Credit Card account and I was able to close the credit card account with Standard Bank. My Capitec Bank Statement on which both transactions are highlighted is available and has been for warder to Standard Bank. Also, the Capitec PoP for the transaction on 25 Oct 2023 is available can can be presented.
Standard Bank's replyOfficial
11 Jan 2024, 17:59Good day
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Jan 2024, 17:59
Official
Good day
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***