SL
Setshego L
1 reviews | Active since Oct 2015
14 Jun 2025, 04:42
Standard Bank Lack of Customer Service Support
I logged a call via email with Standard Bank requesting a card replacement letter on Thursday morning, and received acknowledgment from a Universal Banker called Bonginkosi Makhathini asking the team to assist. It’s Saturday and I haven’t received an update from anyone. I’ve followed up with two emails and all I need is someone to share a letter that the card ending with 4458 is inactive so that another business I’m communicating with can use my other Standard Bank account details provided. How difficult can this be, and why should it take days to action? I’ve escalated the issue via these emails: ***, *** and ***
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
14 Jun 2025, 07:59Dear Setshego,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Jun 2025, 07:59
Official
Dear Setshego,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
SL
Setshego L's updateReviewer Update
18 Jun 2025, 14:04Even after this response, I haven’t received assistance. I went as far as sending follow up emails and I’m being ignored. What else am I supposed to do to get assistance from Standard Bank?
SL
Setshego L's update18 Jun 2025, 14:04
Reviewer Update
Even after this response, I haven’t received assistance. I went as far as sending follow up emails and I’m being ignored. What else am I supposed to do to get assistance from Standard Bank?
Standard Bank's replyOfficial
18 Jun 2025, 17:42We understand how important this matter is to you and want to assure you that it is being treated as a priority.
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Jun 2025, 17:42
Official
We understand how important this matter is to you and want to assure you that it is being treated as a priority.
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***