KM
Karabo M
1 reviews | Active since Dec 2017
12 Oct 2023, 09:06
Standard Bank - lack of competence
I have a ***** case which i logged on 23 September with a case number and all documents requested. Out of the 4 transactions only 1 feedback has been give...no word on the other 3. Every time i phone im told i need to wait some 7 days before feedback can be given. How is it possible that i log a ***** case and it not be taken with the seriousness it deserves? No feedback whatsoever
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
12 Oct 2023, 09:08Hi Karabo
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Oct 2023, 09:08
Official
Hi Karabo
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
19 Oct 2023, 09:20Hi Karabo
Thank you for taking our calls. Please note that we will follow up with the ***** team as advised on the call.
Thank you for taking our calls. Please note that we will follow up with the ***** team as advised on the call.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply19 Oct 2023, 09:20
Official
Hi Karabo
Thank you for taking our calls. Please note that we will follow up with the ***** team as advised on the call.
Thank you for taking our calls. Please note that we will follow up with the ***** team as advised on the call.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
KM
Karabo M's updateReviewer Update
31 Jan 2024, 12:02Good day,
my case has not been resolved. I have been taken from pillar to post with my matter. I was even referred to the National Consumers because ' it was a consumer issue' . On 12 January, i received an email from Standard Bank to say they managed to retrieve my funds nd it should be in my account between 15 working days. tomorrow is day 15 and there is nothing. I was sent an email saying i need to have a case number. All this while i has never been told about getting a case number. The latest funds due to me, are they awaiting a case number?? Please help me understand. I have sent emails and made calls, all the feedback i get is ' the matter has been escalated and the investigators will get back to you. NO response on email this week and no response on phone.
I had given up on my issue because i was referred to the Customers complaints. Then Standard bank got my hopes up again with more funds that the successfully retrieved. Now i'm back here again stressing and looking for feedback.
my case has not been resolved. I have been taken from pillar to post with my matter. I was even referred to the National Consumers because ' it was a consumer issue' . On 12 January, i received an email from Standard Bank to say they managed to retrieve my funds nd it should be in my account between 15 working days. tomorrow is day 15 and there is nothing. I was sent an email saying i need to have a case number. All this while i has never been told about getting a case number. The latest funds due to me, are they awaiting a case number?? Please help me understand. I have sent emails and made calls, all the feedback i get is ' the matter has been escalated and the investigators will get back to you. NO response on email this week and no response on phone.
I had given up on my issue because i was referred to the Customers complaints. Then Standard bank got my hopes up again with more funds that the successfully retrieved. Now i'm back here again stressing and looking for feedback.
KM
Karabo M's update31 Jan 2024, 12:02
Reviewer Update
Good day,
my case has not been resolved. I have been taken from pillar to post with my matter. I was even referred to the National Consumers because ' it was a consumer issue' . On 12 January, i received an email from Standard Bank to say they managed to retrieve my funds nd it should be in my account between 15 working days. tomorrow is day 15 and there is nothing. I was sent an email saying i need to have a case number. All this while i has never been told about getting a case number. The latest funds due to me, are they awaiting a case number?? Please help me understand. I have sent emails and made calls, all the feedback i get is ' the matter has been escalated and the investigators will get back to you. NO response on email this week and no response on phone.
I had given up on my issue because i was referred to the Customers complaints. Then Standard bank got my hopes up again with more funds that the successfully retrieved. Now i'm back here again stressing and looking for feedback.
my case has not been resolved. I have been taken from pillar to post with my matter. I was even referred to the National Consumers because ' it was a consumer issue' . On 12 January, i received an email from Standard Bank to say they managed to retrieve my funds nd it should be in my account between 15 working days. tomorrow is day 15 and there is nothing. I was sent an email saying i need to have a case number. All this while i has never been told about getting a case number. The latest funds due to me, are they awaiting a case number?? Please help me understand. I have sent emails and made calls, all the feedback i get is ' the matter has been escalated and the investigators will get back to you. NO response on email this week and no response on phone.
I had given up on my issue because i was referred to the Customers complaints. Then Standard bank got my hopes up again with more funds that the successfully retrieved. Now i'm back here again stressing and looking for feedback.
Standard Bank's replyOfficial
31 Jan 2024, 12:20Dear Karabo
We will check in with our staff and get back to you with any additional comments.
We're eager to hear your thoughts.
Have a great day further.
Kindest regards,
We will check in with our staff and get back to you with any additional comments.
We're eager to hear your thoughts.
Have a great day further.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply31 Jan 2024, 12:20
Official
Dear Karabo
We will check in with our staff and get back to you with any additional comments.
We're eager to hear your thoughts.
Have a great day further.
Kindest regards,
We will check in with our staff and get back to you with any additional comments.
We're eager to hear your thoughts.
Have a great day further.
Kindest regards,
Standard Bank Social Media Team