Standard Bank lack ethics and assistance to ***** Victims

I have an unauthorized debit order go off from my account from Absa Vehicle Finance. I do not have vehicle finance with them. I have tried to reverse the debit order online but your online banking site just give me a blank screen. Then I emailed the Prestige banker (that you provided ***) to give the context that i suspect Identity *****, with the email coming back that it's not a valid email and didn't reached the participant. I phoned your contact centre ***) where in the middle of the call I the lady disappeared but at least let me do the survey. Then phone the Prestige Banking number (again provided by you ***) just to get passed from one call centre to another. Every single time I explain very carefully what the problem is just to get told, oh no it's not this department is that department and get switched through to the next person who listens to my story and swiftly put me through to the next call centre. Is this your work ethic and way of being "simpler, better, faster" as well as treating customers especially customers who are possibly victims of *****. AND this after you should be on high alert after the Experian data breach where sensitive information were compromised? You, Standard Bank, also have a responsibility to be the gatekeepers for your customers and protect us and our money entrusted to you.