Standard Bank KYC Fail

Hi

I have had a business account with Standard Bank for the past 22 years. In 2024 I was sent emails threatening to freeze my account if I do not comply with updating my KYC documents. When I finally have them ready the invite code on the bank app does not work. I then send a message to the business banker who I've never met and is hard to get hold of via telephone. I then go to the branch who then uses the same contact number and I have to hold for 30+ minutes only to be told that I must email the documents to the business banker. I comply but sent another email from another banker instructing me to use the company reg number to access the KYC portal which also does not work. Since I emailed the docs to the business banker, my account has been frozen...I'm thinking that I triggered a reminder instead of solving my KYC problem. So now I have had to ask for clients to pay for a dinner I invited them to, ask my partner to pay for my petrol bills and the list goes on...yet I have a positive balance which I have no access to. This has been a very stressful and also an embarrassing past week which now becomes worrisome; since how am I supposed to deal with month/year end without access to MY money. Irresponsible banking has no place in my business.

Gavin Davids