DD
Dale D
1 reviews | Active since Feb 2019
21 Feb 2025, 18:25
Standard Bank KYC
Hi, I have been with Standard Bank for almost 20 years now and today they have blocked access to my money for not submitting the company KYC documents although I submitted it when I opened my business account a couple of years back.
They also say to contact your relationship banker who doesn’t get back to you. I'm seriously considering closing this account and transferring to a new bank.
How must I take care of my family? I can't buy them food until this gets sorted and there is no urgency from Standard Bank. It is my money at the end of the day.
This is terrible service of the worst kind.
Regards, Dale.
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Standard Bank's replyOfficial
22 Feb 2025, 08:05Dear Dale,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our business banking department will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our business banking department will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Feb 2025, 08:05
Official
Dear Dale,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our business banking department will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our business banking department will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
***