STANDARD BANK ( KWAGGAFONTEIN MALL, MPUMALANGA PROVINCE)

I am writing to express my concern regarding the delay in the issuance of my replacement credit card, which I app**** for at Standard Bank, Kwaggafontein Mall (Mpumalanga Province), almost a month ago. I reported that my original credit card was lost and was advised to apply for a replacement card at the branch. At the time of application, I was informed that the process would take approximately two to three working days. However, to date, I have not received any communication from the bank regarding the status of the replacement card or notification for collection. Despite not having received the replacement card or any card details, I am now expected to pay a monthly instalment linked to this account. This places me in a difficult position, as I do not have access to the card number or alternative payment instructions, and therefore cannot make the required payment. I kindly request urgent assistance with the following: An update on the status of my replacement credit card; Confirmation of when and where the card will be available for collection; and Guidance on how I can make payments while awaiting the card details.