JT
John T
1 reviews | Active since Mar 2009
15 Sept 2019, 13:29
Standard Bank Kokstad ATM's as is the bank useless
Kokstad ATM's. Again for the 18th time this month the ATM's are offline. Went down this morning all offline. Was told they would be fixed by 12pm.
Went again at 12pm and the ATM took all my cash no deposit no receipt. Then it went off line now I must queue again on Monday.
I have decided after 52 years to change bank. It's obvious you people can not or will not fix these problems. You are more useless than the current government. So bye bye!
And do not dare send an apology. I've had more than enough of those empty gestures.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
16 Sept 2019, 06:41Hello John
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's reply16 Sept 2019, 06:41
Official
Hello John
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
***
*** (fax)
***
***
JT
John T's updateReviewer Update
16 Sept 2019, 11:23"We greatly appreciate your continued support"
Well, keep on appreciating I'm outta here.
52 years I have been with you. Enough is enough.
The other banks in Kokstad do not have this continued trouble with ATM's. Standard has fallen far and wide. Start spending some of your ill gotten gains from customers on servicing ATM's and or replacing them.
Still not my problem anymore.
Well, keep on appreciating I'm outta here.
52 years I have been with you. Enough is enough.
The other banks in Kokstad do not have this continued trouble with ATM's. Standard has fallen far and wide. Start spending some of your ill gotten gains from customers on servicing ATM's and or replacing them.
Still not my problem anymore.
JT
John T's update16 Sept 2019, 11:23
Reviewer Update
"We greatly appreciate your continued support"
Well, keep on appreciating I'm outta here.
52 years I have been with you. Enough is enough.
The other banks in Kokstad do not have this continued trouble with ATM's. Standard has fallen far and wide. Start spending some of your ill gotten gains from customers on servicing ATM's and or replacing them.
Still not my problem anymore.
Well, keep on appreciating I'm outta here.
52 years I have been with you. Enough is enough.
The other banks in Kokstad do not have this continued trouble with ATM's. Standard has fallen far and wide. Start spending some of your ill gotten gains from customers on servicing ATM's and or replacing them.
Still not my problem anymore.
Standard Bank's replyOfficial
17 Sept 2019, 13:20Dear John Taylor
Thank you once again for posting your comments.
We refer to our email correspondence with regards to your previous review and can confirm that this matter has been attended to.
Kind regards
Complaint Resolution Centre
***
***
Thank you once again for posting your comments.
We refer to our email correspondence with regards to your previous review and can confirm that this matter has been attended to.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply17 Sept 2019, 13:20
Official
Dear John Taylor
Thank you once again for posting your comments.
We refer to our email correspondence with regards to your previous review and can confirm that this matter has been attended to.
Kind regards
Complaint Resolution Centre
***
***
Thank you once again for posting your comments.
We refer to our email correspondence with regards to your previous review and can confirm that this matter has been attended to.
Kind regards
Complaint Resolution Centre
***
***