1 reviews | Active since Feb 2017

09 Feb 2017, 16:16

STANDARD BANK KNYSNA

<p>I recently CLOSED a dormant savings account with Standard Bank Knysna, I was told I had to pay the arrears which had accumulated because of the bank charges, which I did, I even paid in EXTRA at the tellers to cover the CASH DEPOSIT FEE! I signed the relevant documents & even received an sms stating my account balance was R7.00 in CREDIT. About a month later I get an sms saying I don't have sufficient funds in my account for the bank charges!!! I immediately telephoned the ********** 07 client service number & was told my account was NEVER closed!!! I explained to the person that I had been into the branch & done everything that was supposed to be done. Today again, I get the same sms!!!!????</p>

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Replies (2)
Standard Bank
Standard Bank's reply10 Feb 2017, 13:31
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply16 Feb 2017, 06:47
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your patience and understanding.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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