DP
Darren P
1 reviews | Active since Feb 2014
29 Oct 2020, 11:25
Standard Bank Kingsmead - Unable to fulfill Accepted Appointments
Standard Bank Kingsmead is the only bank in KZN that offers Home affairs services for ID and Passport. I was however very disappointed with the fact that they are accepting appointments for this service but are unable to fulfill this as their branch is still undergoing renovations. What upsets me even further is the fact that they are not notifying clients of this fact and only when you go in for your appointment do you find this out. Poor service towards your customers.
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Replies (2)
Standard Bank's replyOfficial
29 Oct 2020, 11:36Good day Darren
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply29 Oct 2020, 11:36
Official
Good day Darren
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
04 Nov 2020, 11:30Dear Darren
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that feedback has been provided for this matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that feedback has been provided for this matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply04 Nov 2020, 11:30
Official
Dear Darren
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that feedback has been provided for this matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that feedback has been provided for this matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
***