Standard Bank Kingsmead branch lacks good service

Went in to to do a Forex payment. Was helped by Mandisa Zwane. Mandisa was not clear in advising us how to fill in the form. By our observation it was revealed that she battled to help us even though we provided documents and banking details of the foreign account. We had to fill in the forms twice and it still was not accepted. She could not understand the amount to buy and the account to debit. Eventually, we gave up with her and waited for Anrushka who was very clear and and eventually told us we needed our tax number which we did not have at the time. We questioned Anrushka as to why this was not done at the beginning like herself and she said that maybe we never got to that point with Mandisa. By then, we fumed out of the branch after an hour of time wasted with Mandisa.<br> I have heard that this branch had a reputation for tardiness and poor service and I can truly believe it now. I asked Anrushka to email the template so I can fill in the form again and come again. I have not receive this as yet