GN
Gladwin N

1 reviews | Active since Jan 2010

09 Mar 2017, 22:50

Standard Bank King Shaka airport branch works with ***** stars

<p>On Tuesday the 7th of March 2017 around 08:45 AM. I went to Standard Bank King Shaka airport branch to reverse an unauthorised debit order of R99 from Sagewise, which I dont even know them.. When I got there, I was helped/****ed by an Indian female teller in her late 40's .At first she did not want me to dispute the debit order as she claimed that it will cost me R45.</p> <p>I insisted that I want it reversed, then she asked me to swipe my card and put my pin number. She asked me 4 times to put my pin number.</p> <p> </p> <p>Then she was interested in knowing where I am from. which I told her. Then she said the money will reflect in my bank after 2 days.</p> <p>Two hours later, I received a phone call from from a lady claiming she is from Standard bank ***** department doing a follow uo on the R99 dispute I have made. She claimed that they have been doing reserch on the company called Sagewise and now they want me consent Standard bank to take legal actions against them. She said another consult will contact me within 3 working day to finalise the case and when they contact me I must reference STDSA ********** /2017.</p> <p> </p> <p>After an hour or two indeed someone called me and asked for a reference number. Also asked for my Card number, ID number and my posta address for security confirmation.</p> <p> </p> <p>They then said they have send an automatic message to my phone and need me to confirm that. I did not receive the message and told her that I did not recive the mesage but my sms from STD bank usualy goes to my wife. They did not even ask for my wife's number, they just said they will contact her. Only to find, They called my wife and my wife gave them the number, only to find out that it was a one time pin. Within a minute, all my mobey ws gone from my bank.</p> <p> </p> <p>I am not person that ussually goes to the bank branch, but on that day I went and all of a sudden ***** stars knows all my information and thye even know my reason for viiting the bank. I must say, there were no other customers in the bank except me. I would have thought someone must have heard me.</p> <p>I am certain that I was sold by the teller.</p> <p> </p> <p>to all of you guys, please be carefull or rather do your best not to visit King Shaka airport Standard Bank branch.</p> <p> </p> <p>For now I am waiting to see if Standard bank will refund my noney or not.</p>

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Replies (3)
Standard Bank
Standard Bank's reply10 Mar 2017, 09:17
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply10 Mar 2017, 09:17
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply10 Mar 2017, 14:21
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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