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Mandisa M
1 reviews | Active since Oct 2019
27 May 2024, 14:43
Standard Bank: Kimberley New Park
How can there be one consultant who is meant to assist over 12 clients where each clients takes about 30 mins each? This is the kind of service that is offered at Standard in Kimberley New Park. Some clients would even leave before their names were called. No explanation whatsoever.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
27 May 2024, 14:55Dear Mandisa,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply27 May 2024, 14:55
Official
Dear Mandisa,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
MM
Mandisa M's updateReviewer Update
27 May 2024, 15:43Thank you Standard Bank. The area manager has called and explained that there were other consultants assisting in other cubicles whose needs needed more time than usual. Mr Reggie Bartlett from that branch has assisted me. He has good clientele skills and explained all I needed to know. Thank you Mr Bartlett, you are a true representation of what service delivery stands for đź‘Ź
MM
Mandisa M's update27 May 2024, 15:43
Reviewer Update
Thank you Standard Bank. The area manager has called and explained that there were other consultants assisting in other cubicles whose needs needed more time than usual. Mr Reggie Bartlett from that branch has assisted me. He has good clientele skills and explained all I needed to know. Thank you Mr Bartlett, you are a true representation of what service delivery stands for đź‘Ź
Standard Bank's replyOfficial
27 May 2024, 15:48Dear Mandisa,
Our team would like to thank you for your patience while the team assist you.
We are so glad you have been assisted and would like to thank you for allowing the consultant the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Our team would like to thank you for your patience while the team assist you.
We are so glad you have been assisted and would like to thank you for allowing the consultant the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Standard Bank's reply27 May 2024, 15:48
Official
Dear Mandisa,
Our team would like to thank you for your patience while the team assist you.
We are so glad you have been assisted and would like to thank you for allowing the consultant the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while the team assist you.
We are so glad you have been assisted and would like to thank you for allowing the consultant the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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