STANDARD BANK KILLING OUR FUTURE

I'm feeling very numb having to deal with an unprofessional bank together with its employees at standard bank. I had a home loan with Standard bank since year 2016. My ex-husband and I decided to sell the property last year 2018 and a certain lump sum was paid to standard bank towards the bond. The transfer of ownership took place around September 2018. We therefore remained with a shortfall which is being paid on a monthly basis.

Funny enough standard bank has not updated our credit profile with TransUnion (bearing in mind this update was supposed to be done a year ago). Meaning my X and I are still owing standard bank the initial loan amount.

I’m sick and tired of this run around and poor service from this bank which is seriously affecting my credit profile. I’m taking this matter to another level as I’ve been given a run around for more than a year now. I’ve waisted a lot of my data, my airtime - being transferred to different people within standard bank who don’t seem to know what they are doing or just not interested to fix this issue the bank has created - let alone giving me filthy attitude. The statements are there from your bank as proof that the house was sold and there was a lump sum paid to the bank which was never updated on Transunion. Why is Standard Bank burying us alive with this account. We are still very young but the bank is killing our future. We’ve got kids to invest for and this bank does not care. I DONT EVER WANT ANYTHING TO DO WITH BANK like Phelokazi Hlobo who writes an email as if she's going me a favour.